Preparing for Day One

• Information Classification: Tier 2 - Internal

• Authored by: Myron (25 June 2025)

• Last modified by: Myron (25 June 2025)

• Scope: All staff handling MapleBear enrolments

• Keywords for AI∕Search: day-one checklist, parent onboarding, orientation email, MapleBear app setup, authorised pick-up, separation anxiety tips, labelled school supplies

Explanatory Notes for Staff

Objective	How the template achieves it	Desired outcome / KPI
Set clear expectations	Consolidates every parent task into seven bite-sized sections, each with a heading and brief rationale.	90% of parents arrive on Day One with all required items properly labelled.
Reduce first-day anxiety	Warm tone, “thrilled” language, and link to the separation-anxiety article normalise concerns and offer practical tips.	Fewer last-minute phone calls; calmer drop-offs.
Drive app adoption	Presents app set-up as a 5-minute, three-step action; emphasises daily photos and updates as incentives.	≥95 % of families log in before the child’s first week ends.
Reinforce responsibility	Explains why tasks matter (“Labelling saves time…”, “Friday wash-and-return” routine). Links behaviour to classroom efficiency.	Teachers spend less time tracking missing items; smoother transitions between activities.
Build trust & brand experience	Friendly sign-off, open-door invitation, complimentary resources. Demonstrates MapleBear’s proactive care.	Higher parent satisfaction scores after orientation
Operational consistency	Standard template ensures uniform information across all classes and campuses—reducing mixed messages.	Near-zero contradictory instructions reported by parents.

Template

Subject Line: Welcome to MapleBear – Preparing for Day One

Dear [Parents' Name],

We are thrilled that [Child Name] will soon join the MapleBear family! To help your child settle in smoothly, and to give you peace of mind, please review the checklist below.

1. Pack & Label (everything should fit into your child’s school bag)

• Shower kit - towel, spare clothes, waterproof bag for soiled items

• Water bottle - clearly labelled

• Extra clothes - for emergencies

• Diapers - 5 pcs (if applicable)

• Favourite comfort toy - optional, first month only

2. Sleep Kit (full-day students only)

• Light blanket

• Small pillow (optional)

• Mattress cover (cot measures 1.4 m × 0.6 m)

3. Other Essentials

• Milk bottle + pre-measured powder (if needed)

• Dental kit (Nursery and up): toothbrush, toothpaste, mug

• Pencil case (Nursery, Term 3 onwards)

Note: Labelling saves time and prevents mix-ups. Please label every item, including uniforms and bags, with your child’s name.

4. Weekly Routine

Every Friday, please take the sleep kit and dental kit home to wash and return them on Monday.

5. Cubby Size Check

Each cubby measures 26 cm × 36 cm × 20 cm. Ensure both bags fit comfortably (photo attached).

6. Set Up the MapleBear App (5 minutes)

1. Download “MapleBear App” from the App Store or Google Play.

2. Log in with your NRICs ([Father NRIC] / [Mother NRIC]) and temporary password 123456.

3. Change the password and add a profile photo.

Note: The app is our primary communication channel, photos, updates and notices arrive here.

7. Safe Pick-Up

If someone else (18+) will pick-up your child, please complete the Authorised Pick-Up form beforehand; they must show their NRIC/FIN at the gate.

8. Help Your Child Feel Confident

Starting school is a big milestone. Many families find this quick read reassuring: Understanding and Managing Separation Anxiety: A Guide for Parents https://www.mynt.sg/post/separation-anxiety

We’re here for you. Email or call any time—no question is too small. We can’t wait to welcome [Child Name] on [Date] and celebrate their first MapleBear day together!

Attach: Packing List, MapleBear App Installation, Cubby Hole Container Size